At DuRoBo, we are committed to providing high-quality products and reliable after-sales service. Please review the following policy to understand your coverage, exclusions, and how to request service.
All DuRoBo devices come with a one-year warranty, extended to two years for purchases made in Europe. Warranty coverage applies only to electronic components. Packaging, accessories, and consumables are excluded.
| Timeframe from Purchase |
Service Provided
|
|
Within 15 days |
Replacement of the same model or free repair for quality-related issues under normal use |
| Within 1 year (2 years in Europe) | Free repair for quality-related issues under normal use |
|
Within 3 years |
Repair service with a fee |
Within 30 days of receipt: If a device has a verified quality defect, the customer may request a return for a full refund or an exchange for a replacement. Learn more about the Returns & Refunds Policy
After 30 days: Returns and exchanges are not available. Customers may send the device for repair instead.
- The customer pays the shipping cost to send the device to our service center.
- DuRoBo will pay the shipping cost to return the device to the customer after repair.
The warranty is void under the following circumstances. Paid repair service may still be available:
- Devices not branded as or manufactured by DuRoBo
- Devices with an altered or missing serial number
- Unauthorized disassembly or repair
- Misuse, abnormal operation, or unsuitable environments (e.g., humidity, unstable voltage)
- External damage (liquid, cracks, improper plugging, insect damage)
- Software-related issues outside the DuRoBo SDK authorization
- Devices not purchased locally (warranty valid only in the country/region of purchase)
- Normal wear and tear (aging of housing, ports, accessories)
- Force majeure (fire, flood, earthquake, etc.)
- Contact support@durobo.com to confirm eligibility.
- Provide proof of purchase (invoice/receipt) and a warranty card matching the device barcode.
- For non-screen repairs, ensure the screen is intact and packed securely before shipping.
- Send only the device and required documents. Do not include accessories (stylus, cables, etc.), as DuRoBo is not responsible for their loss.
- Back up your data before sending the device. DuRoBo is not liable for data loss.
- DuRoBo is not responsible for mechanical failures or indirect losses (e.g., business interruption, data loss) caused by software issues.
- Consumers are protected under the laws of their country of residence. For products purchased abroad, the consumer protection laws of the purchasing country apply.
*DuRoBo reserves the right to the final interpretation of this policy.
