Returns & Refunds Policy

This policy applies only to products purchased directly through DuRoBo official channels: our official website and DuRoBo’s Kickstarter campaign page. If your product was purchased through third-party platforms or resellers, please contact them directly for after-sales service.

Eligibility

Customers are eligible for a return only if all of the following conditions are met:
1. 30-Day Return Period: Customers may request a return within 30 days of receipt.
2. Quality Issues: Products with verified quality issues, not caused by improper handling or misuse, are eligible for return or exchange.
3. Return Conditions: The product must remain in its original condition and fully functional. This includes the device, original packaging, accessories, manuals, and all included materials, which must be intact and free from damage that would affect resale.

Situations Not Covered

A return or exchange cannot be processed under any of the circumstances listed below:
1. Requests made beyond the 30-day return window.
2. Purchases not made directly from DuRoBo or without valid proof of purchase (e.g., tampered or falsified invoice/order number).
3. Damage caused by customer misuse, drops, liquid intrusion, unauthorized modifications, or other human factors.
4. Products repaired or altered by unauthorized third parties.